12 AI Employee Roles

Your AI Workforce,
Ready to Deploy

Pre-trained AI employees for every core business function. Each one integrates with your tools, reports to your managers, and works 24/7.

The Full Catalogue

12 Roles. Every Core Function.

From frontline customer support to back-office finance — each AI employee arrives pre-trained, pre-integrated, and ready to contribute from week one.

Customer Support Agent

Resolves 60–80% of tier-1 enquiries

Your frontline, 24/7. Handles tickets across every channel — from live chat and email to WhatsApp and social — keeping customers happy without a rota.

Capabilities

  • Multi-channel support: live chat, email, social, WhatsApp
  • Ticket creation, categorisation, and resolution
  • Sentiment detection with automatic human escalation
  • CRM record updates after every interaction
  • Multi-language support across 30+ languages
Integrations
Zendesk Freshdesk Intercom HubSpot Teams WhatsApp
Ideal for E-commerce, SaaS, professional services, healthcare, property management

Sales Development Rep (SDR)

10× more prospects than a human SDR

Researches prospects, crafts personalised outreach, and books qualified meetings — at a scale no human can match. Hands off warm leads with full briefing documents.

Capabilities

  • Prospect research and ICP matching
  • Personalised cold email sequences and follow-up cadences
  • LinkedIn profile research and outreach
  • Meeting booking directly into sales calendars
  • Pipeline reporting and handoff briefings for AEs
Integrations
HubSpot Salesforce Pipedrive Calendly LinkedIn Outlook
Ideal for B2B companies, SaaS, professional services, recruitment, marketing agencies

Executive / Personal Assistant

Saves 10–15 hours of executive time per week

Manages calendars, coordinates meetings, drafts communications, and keeps executives focused on high-value work — with zero dropped balls.

Capabilities

  • Calendar management: scheduling, rescheduling, conflict resolution
  • Meeting preparation: agendas, briefings, document compilation
  • Email triage, drafting, and flagging urgent items
  • Travel research, booking, and itinerary management
  • Meeting notes and action item extraction
Integrations
Microsoft 365 Google Workspace Notion Asana Trello
Ideal for Founders, C-suite, senior partners, managing directors of SMBs

Marketing Specialist

3–5× content output without added headcount

Creates content, manages campaigns, tracks performance, and optimises across all channels — with consistent brand voice baked in from day one.

Capabilities

  • SEO content: blog posts, landing page copy, meta descriptions
  • Social media scheduling and content management
  • Email campaigns and A/B test suggestions
  • Ad copy for Google, Meta, and LinkedIn
  • Performance reporting: traffic, engagement, conversions
Integrations
WordPress HubSpot Mailchimp Hootsuite Google Ads GA4
Ideal for SMBs without a full marketing team, agencies scaling content, e-commerce brands

Data Analyst

Reports in minutes, not hours

Transforms raw data into actionable insights, builds automated reports, and surfaces trends that drive better decisions — without needing a full-time analyst.

Capabilities

  • Data extraction from databases, spreadsheets, and APIs
  • Automated report generation (daily, weekly, monthly)
  • Trend identification and anomaly detection
  • KPI tracking and threshold alerting
  • Natural language query interface for ad-hoc analysis
Integrations
BigQuery Tableau Power BI Looker Salesforce Excel
Ideal for Operations teams, finance departments, any SMB drowning in data but lacking analyst headcount

HR Assistant

Reduces HR admin time by 60–70%

Handles onboarding, policy questions, leave management, and employee support — freeing your HR team to focus on culture and people, not paperwork.

Capabilities

  • New employee onboarding workflow management
  • Policy and handbook Q&A with instant, accurate answers
  • Leave request processing and balance tracking
  • Employee satisfaction survey distribution and analysis
  • First-line HR enquiry triage and escalation
Integrations
BambooHR Personio CharlieHR Teams SharePoint
Ideal for SMBs with 20–500 employees, growing companies onboarding rapidly

Finance & Accounts Assistant

Reduces invoice processing time by 80%

Processes invoices, categorises expenses, reconciles accounts, and generates financial reports — with accuracy that eliminates costly human error.

Capabilities

  • Invoice processing: receipt, extraction, matching, routing
  • Expense categorisation and policy compliance checking
  • Accounts payable and receivable tracking
  • Bank statement reconciliation
  • VAT calculation and filing preparation
Integrations
Xero QuickBooks FreeAgent Sage Stripe GoCardless
Ideal for SMBs without a full finance team, businesses processing high invoice volumes

Legal Document Analyst

Contract review in minutes, not hours

Reviews contracts, extracts key clauses, flags risks, and tracks obligations at machine speed — augmenting your legal team rather than replacing qualified professionals.

Capabilities

  • Contract review and risk clause identification
  • Key clause extraction: termination, liability, IP, confidentiality
  • Contract comparison (redline analysis)
  • Obligation tracking and deadline management
  • NDA and simple agreement drafting from templates
Integrations
SharePoint Google Drive DocuSign PandaDoc Notion
Ideal for SMBs without in-house legal, property companies, professional services, any business handling 50+ contracts annually

IT Help Desk Agent

Resolves 50–70% of tier-1 IT tickets

Resolves common IT issues, manages tickets, guides users through fixes, and escalates complex problems to the right human — 24/7, with no queue.

Capabilities

  • Password reset and account unlock processing
  • Software installation and configuration guidance
  • Ticket creation, categorisation, and routing
  • New starter IT setup checklist management
  • Knowledge base article creation from resolved tickets
Integrations
Jira ServiceNow Freshservice Azure AD Teams Slack
Ideal for SMBs with 50+ employees, distributed workforces, organisations with lean IT teams

Content Writer

5× content output at consistent quality

Produces blog posts, case studies, whitepapers, newsletters, and social copy — on brand, on schedule, without the briefing overhead.

Capabilities

  • Long-form content: blog posts, whitepapers, case studies
  • Short-form: social posts, email subject lines, ad copy
  • SEO optimisation with keyword research integration
  • Content repurposing: blog → social → email → video script
  • Brand voice adherence and style guide compliance
Integrations
WordPress Ghost Notion Google Docs HubSpot Buffer
Ideal for Marketing teams, agencies, B2B companies with thought leadership goals, e-commerce brands

Procurement Specialist

Identifies 5–15% cost savings systematically

Monitors suppliers, manages purchase orders, tracks spend, and ensures compliance — eliminating missed renewals and surfacing savings opportunities automatically.

Capabilities

  • Purchase order creation and approval workflow management
  • Supplier performance monitoring and scoring
  • Contract renewal tracking and alerts
  • RFQ preparation and distribution to suppliers
  • Inventory monitoring and reorder triggering
Integrations
SAP Oracle Xero SharePoint Google Sheets
Ideal for Manufacturing SMBs, retail businesses, organisations spending £500K+ annually on procurement

Voice & Phone Agent

Unlimited concurrent calls. Zero hold time.

Handles inbound and outbound calls — customer service, appointment booking, lead qualification, and follow-ups — capturing every lead, even at 2am.

Capabilities

  • Inbound call handling: routing, FAQ resolution, ticket creation
  • Outbound calling: appointment reminders, payment follow-ups
  • Lead qualification through structured conversations
  • Post-call summary generation and CRM updates
  • Multi-language voice support with custom voice configuration
Integrations
Twilio RingCentral Teams Phone HubSpot Calendly
Ideal for Healthcare, estate agents, legal firms, trades businesses, hospitality, any SMB with high call volumes
Plug-and-Play

Connects to Your Entire Tech Stack

No rip-and-replace. AI employees work within the tools your team already uses — from day one.

Communication

Microsoft Teams Slack Outlook Gmail WhatsApp Phone / VoIP

CRM

Salesforce HubSpot Pipedrive Zoho CRM

Help Desk

Zendesk Freshdesk Intercom Jira Service

Accounting

Xero QuickBooks FreeAgent Sage

HR

BambooHR Personio CharlieHR Gusto

Marketing

HubSpot Mailchimp WordPress Buffer Hootsuite

Custom API integrations available for any tool with a REST API, webhook support, or web interface. If your application has an API, we can connect your AI employee to it.

Why It Matters

AI Employee vs. Traditional Chatbot

A chatbot answers FAQs. An AI employee executes end-to-end workflows, reports to your managers, and works as a genuine team member.

Dimension Traditional Chatbot Hire-X AI Employee
Identity Generic bot Named role with a manager, KPIs, and team position
Communication Widget on a website Teams, Slack, email, phone — wherever your team works
Scope Answers FAQs Executes complete workflows end-to-end
Accountability Ticket deflection metrics Reports to a human manager, delivers against objectives
Learning Static knowledge base Continuously improves from feedback and new data
Collaboration Isolated Participates in meetings, threads, and cross-functional work
Availability Website hours only 24/7/365, all time zones
Scalability One instance Clone to handle parallel workstreams instantly
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We recommend

Customer Support Agent

Resolves 60–80% of tier-1 enquiries 24/7 across email, chat, and phone.

Find Your Perfect AI Employee

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